Frequently Asked Questions
Everything you need to know about building your dream home with Trademaster.
What is the typical shipping timeframe for large furniture items?
Standard delivery for large furniture and home fixtures typically takes 7-14 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.
Do you offer professional installation services?
Yes, Trademaster partners with certified local contractors to offer assembly and installation for cabinetry, flooring, and large appliances. You can add these services at the checkout page.
What is your return policy for home decor and hardware?
We offer a 30-day return window for most unused items in their original packaging. Please note that custom-cut materials like blinds or specific flooring orders may be subject to a restocking fee.
Are your products covered by a warranty?
All Trademaster products come with a minimum 1-year manufacturer warranty. Premium hardware and structural furniture often feature extended 5-year or lifetime limited warranties.
Can I request samples for flooring or fabric?
Absolutely. We provide swatch and sample kits for a nominal fee, which is fully refundable if you proceed with a full-sized order of that specific material.
Do you offer bulk discounts for trade professionals?
Yes, we have a dedicated 'Trademaster Pro' program for interior designers and contractors that offers tiered pricing, tax-exempt purchasing, and priority shipping.